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Press release

Zurich |

The city of Zurich digitalises its tax cockpit with adesso

Zurich is moving forward: as part of its ‘Digital City’ IT strategy, the city’s tax office is launching a digital tax portal together with consulting and IT service provider adesso. This tax cockpit (‘Steuercockpit’) is a key channel for increasing customer proximity and acceptance, especially among the younger section of the population.

The city of Zurich’s digitalisation strategy lays out the roadmap for further expanding various online services for the population and businesses. This includes services that make the lives of the city’s residents easier – especially taxes. Where filling out a tax return in the traditional way used to result in a folder bursting with paper, the municipal tax office now provides a modern and fully digital cockpit. This step towards digitalisation is both user friendly and technically sound. Zurich’s ‘tax cockpit’ – better known to the public by its official name of ‘Tax management online service’ (Online-Dienst: Steuern verwalten) – recently made the Shortlist of the Best of Swiss Web Awards 2021.

What does the digital tax cockpit offer Zurich?

The tax cockpit was implemented with support from consulting and IT service provider adesso and launched in November 2020. The new application enables the approximately 250,000 private citizens living in the city of Zurich who are obliged to file tax returns to view their tax documents and provides a secure, simple communication channel for contacting tax office employees. In addition, they can access information on their outstanding tax bills, view payments that have been made and look back through previous tax years, as well as apply to pay in instalments and calculate their tax bills – all paperless, whenever they need to.

Tax office employees also benefit from the digital tax cockpit in their day-to-day work: there has been a significant drop in inquiries being sent multiple times since the cockpit was introduced as it is now easier for staff to interact with taxpayers and answer their specific questions, streamlining the use of resources.

There are already plans to expand the tax cockpit

In its current form, the tax cockpit is accessible to private individuals and is constantly under development. The new requirements for the 2.0 release are currently being evaluated.

Zurich’s tax office is very satisfied with the result. Alexander Dietrich-Mirkovic, Head of Division Tax I, says: ‘Thanks to the tax cockpit, the citizens of Zurich now have a secure, modern and user-friendly tool that meets the requirements of a “Digital City”.’

Stefan Käser, Head of Business Line Public at adesso Schweiz AG, is also proud of the result: ‘We are certain that our expertise will enable us to expand the service successfully. We are pleased to be able to help the city of Zurich on another step towards digitalisation.’


Stefan Käser, Head of Business Line Public at adesso Schweiz AG (Source: adesso Schweiz AG)


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