MANAGED SERVICES

The reliability and availability of IT solutions is the basis for your success. As you know, the balancing act between innovation and operation, support, maintenance and further development of existing solutions is a great challenge. Do you recognize the following situations?

• Existing systems: Your ability to innovate is limited because key resources in your IT organization are too tied to existing IT solutions.
• High expectations: The demands on the service levels to be met have increased, for example as a result of digitization initiatives.
• Key player risk: The knowledge of critical IT solutions is in the heads of a few or even single dedicated employees.
• Service level compliance: Specific areas lack the necessary staff capacity to maintain and increase the quality of your IT services.

We are there for you. With our many years of experience in the field of managed services, we can help you solve these challenges - at costs that can be planned and optimized at the same time – and over the long term.

With adesso Managed Services we cover the entire lifecycle of your IT solution from operation, support, maintenance and further development, whether in the cloud, on-premises or in hybrid environments.

Our Managed Service Standard adesso SolutionCare is based on a broad, standardized, scalable and flexible service offering.

Based on your service requirements, a modular approach can be used to put together the managed service that is optimized for you. Whether we assume complete responsibility for your IT solution or provide support in selective areas can be ideally controlled by configuring and selecting the appropriate service elements. You decide whether and to what extent you use which service elements. Our standardized processes, highly specialized methods and tools ensure your performance, sustainability and innovation.

We are happy to advise you on the definition of the service requirement, the service cut and the service parameters. A customized and cost-optimized solution for you is our primary goal, so that you can concentrate on your core business and prepare for the future.