Banking People

Artificial Intelligence for Banking

Improving customer service

Traditional banking systems often struggle with cumbersome processes, outdated infrastructure, and a lack of agility to adapt to market demands swiftly. Additionally, the rising complexities of compliance requirements and cybersecurity threats are compounding these challenges.

At adesso, we recognize these pain points as opportunities for innovation. Through strategic AI integration, especially Conversational AI, we aim to streamline operations, enhance customer experiences, and fortify security measures.

What is Conversational AI?

Conversational Artificial Intelligence enables natural language communication with computers or machines.

In banking, conversational AI includes chatbots, voice assistants and other virtual assistants that enable human-like interactions. They can answer customer queries quickly and at any time, solve problems and offer advisory services. This technology represents an important step towards improving customer service in banking and making it more efficient at the same time.

adesso: Your key partner for AI implementation in the financial sector

adesso is one of the leading IT service providers in the field of AI technologies and offers complete end-to-end solutions for speech processing with AI, including strategy, design, implementation and operation.

Our Conversational AI System for Banking offers you a customized solution that is specifically tailored to your individual needs. In addition to providing a portal through which you can select specific AI use cases, we also offer customized workshop formats to discuss your AI strategy within the company. Our holistic consulting approach includes the selection of suitable AI use cases and technologies to increase your efficiency and reduce costs. In addition, we present you with specific implementation technologies and act as your partner in improving customer loyalty, customer acquisition and customer recovery.

Our solutions along your value chain

Where today you might rely on your gut feeling or do the task by hand instead of using data, intelligent technologies allow you to leverage potential throughout your value chain.

We demonstrate real-life scenarios for the use of Intelligent Automation based on AI.

Product development

Automation of product information

Capture, update and publish your product information error-free with our efficient and accurate solution for product information automation.

Marketing

Personalized customer service with chatbots

Chatbots offer you an effective way to improve personalization in your customer approach. We develop a chatbot solution tailored to your needs.

Sales

Next best offer & next best action

For your targeted customer approach and a customized service offering, we develop a next best offer and a next best action together with you.

Transaction processing

Process unstructured information correctly

Machine Learning algorithms save you a lot of effort and errors when processing incomplete digital forms. We adapt the solution to your needs.

Risk management

Transaction monitoring & fraud detection

We offer you a modern and innovative solution that is based on an implementation framework which meets regulatory and legal requirements.

Customer management

Detection & avoidance of customer churn

Together we will develop architecture and technological proposals that outline key areas for you as a data monetization expert to focus on.

Let's work together

We are committed to providing you with a modern Conversational AI solution that will enable you to stand out from your competitors in the Swiss banking industry and grow your business. Our goal is to keep you at the cutting edge of Conversational AI technology in all relevant areas.


Digitalization in the Finance industry

In the changing landscape of Swiss banking, navigating the complexities of digitalization is crucial. From tackling stringent regulatory demands to modernizing outdated systems, the challenges are diverse. As your digital business partner, we're here to guide you through.

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Do you have any questions?

No website and no brochure can replace a personal conversation about your goals and issues. I look forward to hearing from you.

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