Optimizing user experience with process automation

The business transformation continues

The swiss energy exchange Ltd., called swenex, uses Dynamics 365 and Microsoft SQL to further accelerate process automation. Its aim is to optimize complex invoicing processes through the use of cloud technologies and to increase customer service effectiveness. With this modernization measure and corresponding support from adesso, swenex is gaining an increased competitive advantage and consolidating its position in the electricity market.

Challenge

swenex, which gained a foothold in the electricity market many years ago, faces complex challenges with the focus on optimizing internal processes and supporting a rapidly growing, heterogeneous customer base.

To maintain competitive advantage, swenex is continuously integrating innovative products into its portfolio and keeping pace with constantly changing market demands. The complexity involved is continually addressed by automating processes and standardizing the product portfolio.

Solution

adesso Schweiz is a reliable partner for swenex Ltd. and supports the company with technical and specialist know-how in the area of Microsoft Dynamics 365 and Microsoft SQL. In dialog with ICT and the business units, existing processes are analyzed, re-modulated and then integrated into the CRM system as extended functions.

This transformation programme drives the development of innovative products, addresses requirements from the market and creates added value, as confirmed by the new service of a visualized BI report for end customers.

Benefits

swenex benefits from the partnership-based cooperation with adesso Schweiz, which enables it to concentrate on its core competencies and at the same time further increase the quality of its customer service.

Through modernization, automation and standardization, swenex is able to optimize ongoing operating costs while increasing customer satisfaction. Such continuous integration of innovations ensures swenex's pioneering role in the dynamic electricity market.

Customer testimonial

The collaboration with adesso Schweiz has developed very positively and the great input and many suggestions for improvement from adesso's technical experts not only contribute to a solid partnership, but also to superb results. We really appreciate that!

Alexander Zehnder, CTO swenex - swiss energy exchange Ltd.

Methods and applied technologies

By using technologies such as Dynamics 365 Sales & Business Center, Power Platform, Power BI, MSSQL, TypeScript, C# and REST, the planned integration and automation of the business processes was successfully addressed. The joint project realization took place in an agile way and in close collaboration between adesso, the IT department and various swenex business departments. For instance, business requirements were collected using requirement engineering best practices, written in user stories and finally implemented and tested as part of extensions in the existing CRM system.

Success Story as PDF

Competence Center Microsoft

Do you want to take your company forward on the road to digitalization? Do you need advice and technical support in automating your processes? With the right support you’ll gain decisive competitive advantages. The adesso Competence Center Microsoft accompanies you during the transformation.

Do you have questions?

No website and no brochure can replace a personal conversation about your goals and issues. I look forward to hearing from you.

Head of Competence Center Microsoft Corinna Sameli +41 58 520 97 10

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