Orchestrated processes to boost patient journey

Challenge

The adesso Process Automation approach helped EOC to automate its business model by providing suitable technical solutions to simplify highly complicated and time-consuming manual processes. Specifically, the customer needed to make the management of complex bureaucratic procedures more efficient and accurate, thus addressing the precise need to contain costs by avoiding unnecessary repetitions and time losses for the employees involved. This was to cope with the everincreasing shortage of personnel in this sector. adesso's support didn't start from scratch but leveraged and optimized existing assets, allowing the customer to focus on the added value to provide for its services.

Solution

The solution has succeeded in centralising data management by streamlining and standardising a number of complex processes. We have successfully created a centralised platform where information flows smoothly and data is kept up to date and accessible to all stakeholders.

• This allows for better management of health insurance guarantee procedures
• The management of patient discharge has been significantly simplified through the automation of scheduling, daily forecasts, and actors' orchestration
• A defined and structured process has been created for defining and approving discharge letters

Benefits

The benefits of the new solutions are extensive. To name the most important: risks and inefficiencies have been significantly reduced. Workflows have become smoother and more timely. The overall patient satisfaction has significantly improved by optimising discharge letters process. Interactions among doctors, nurses, social services, and administrative resources have been decreased, allowing for more efficient use of resources and improved patient care, as well as better communication with patients. Users' resistance has also disappeared given these numerous benefits. Last but not least, substantial savings have been achieved through the optimization of time spent in the hospital.