Citizen development with adesso

Challenge

The needs of Canton Aargau are not so different from those of the private sector: First, the desire to simplify technological complexity and enable departments with differnet IT skills to create digital services. Secondly, the ability to ensure widespread adoption of the new Citizen Development approach through effective training and user engagement strategies, enabling people with little or no programming knowledge to create and maintain applications. Also, the need to significantly reduce service development time in less than four weeks. Finally, to keep the costs of creating digital services below a certain threshold per service.

Solution

adesso’s business automation solutions meet these needs perfectly, because the customer needs are at the centre of every step. With the Citizen Development approach, we have been able to decentralise the creation of e-services for standardised application processes in the organisational units. The centralisation of the development platform with reusable models and components has significantly streamlined and accelerated the service creation process. We have also provided extensive training and support for Citizen Developers to effectively use the development tools.

Benefits

Canton Aargau was able to expand the range of digital services. None of this would have been possible with traditional technologies, approaches and partners. The most important benefits of the new automated approach at a glance:

• Significant cost savings in service development.
• The creation of quick digital services has significantly accelerated response time.
• Streamlined decentralisation has created greater efficiency and flexibility within the departments.