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Onboarding as a Service

The plug-in provided allows your customers to complete the onboarding process on their own terms, digitalising the steps they have to take to open an account. This is how it works:

Onboarding as a Service (OaaS) enables a customer relationship to be established in just a few minutes and a few clicks thanks to a paperless onboarding process that is not tied to a time or location. This can be done on a number of devices, no matter whether the customer is using a smartphone, tablet or laptop. This means that OaaS makes a significant contribution to an improved customer experience and automating internal process worflows.

OaaS explained in three easy steps

1. Data entry

The relevant data for the new customer is collected (such as first name, last name, photo of ID and so on) and is passed on for further processing. The customer’s address is also verified during this step, factoring in the verification services provided.

2. Validation and identification

The information collected is validated and the customer’s identity is verified online (via video, Swiss ID). The type of verification methods permitted is determined in consultation with you and in consideration of the desired requirements.

3. Contract signing

The onboarding process is concluded with the signing (self-authorisation via digital signature) of the contract documents. The onboarding documents required (such as contract, scan of ID) are transferred to the bank electronically to meet the regulatory requirements for filing.

Once the onboarding process has been successfully completed, you as a financial institution will receive the verified information (for example, XML file, JSON file, PDF, JPEG, MP4) for your files. The certified process described meets all regulatory guidelines.

Advantages at a glance

OaaS offers you a comprehensive managed service solution:

  • Your customers receive a fully automated onboarding process in the form of a self-service module.
  • The requirements of the Swiss Financial Market Supervisory Authority (RS2016-7) and VSB20 are met in full.
  • The ‘pay per use’ principle means high cost effectiveness. User fees are only incurred for successful onboarding processes; maintenance and further development are not required due to the managed service solution.

Digitalization in the Finance industry

In the changing landscape of Swiss banking, navigating the complexities of digitalization is crucial. From tackling stringent regulatory demands to modernizing outdated systems, the challenges are diverse. As your digital business partner, we're here to guide you through.

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