adesso Blog

Field service management is presently evolving in many industries: Companies from the manufacturing, logistics and medical technology sectors, but also from the fleet rental and real estate industries, commission us to implement field service management projects. The objective is to improve the customer service experience with the help of software such as Microsoft Dynamics 365. A better organised field service is expected to boost customer satisfaction. Read this blog post to find out which five factors are important in this context.

Data visualisation is only one aspect of interpreting data. However, looking at a representation inevitably leads to a specific interpretation, and this can be problematic. Therefore, in the second part of my blog post, I will give you various examples of how visualisations ‘covertly’ convey their intended message.

Scrum and other agile frameworks have been gaining a lot of traction lately, especially in IT projects. These project frameworks are mainly characterised by greater flexibility, faster responsiveness and a stronger focus on end users. Today, Scrum is often combined with other proven methods, techniques and frameworks – such as Kanban, Design Thinking and BusDevOps. What all these approaches have in common is that the chosen path is reflected on in an iterative process and that adaptation to the desired state often requires creativity on the part of those involved. This blog post explores the question of how successful ideas can be generated while also adhering to the objective of maximising the product.

Anyone involved in content marketing should also be concerned with the subject of personalisation. Powerful digital experience platforms (DXP) offer cloud and AI-based personalisation services to deliver the best experience for every customer. I explain in my blog post what you should pay attention to in terms of personalisation and the benefits of using a DXP.

WorkAdventure is a game that allows you to recreate the familiar feeling of being in an office or to meet someone by chance at a conference online. This is how we got on.

Since the Corona Virus (COVID-19) has gripped the world and virtually shut down many areas of life, we have been struggling with a wide variety of challenges. Are there any relaxations in sight? What exactly do they entail? Can my business reopen its doors? How long do the current regulations actually apply in my region? Local search engine optimisation offers businesses opportunities to stay in touch with customers and post updates in Corona times.

Microservices have many advantages. But the monitoring and maintenance of complex microservice architectures are time-consuming. The so-called service mesh can provide a remedy. Stephan Wies explains in this article how this works and what advantages and disadvantages it offers.

In subrogation proceedings, there comes a point when the facts of the case have been clarified or there is even a legal title, but the debtor still has no intention of paying, despite repeated requests. In my blog post, I provide an overview of the levers that can be used to optimise processes in subrogation handling.

The coronavirus has continued to make life difficult in 2021 and nobody can be certain about what will happen next. That’s why we’re still holding a lot of interviews remotely. In this blog post, I’ll outline what you should keep in mind during a remote interview.