adesso Blog

This blog post presents some exciting results of the adesso CX Study 2021 with a focus on the insurance industry and shows how online business works for insured persons.

2021 was a turbulent year. This year’s almost over, yet there’s still much to be discussed alongside the omnipresent topic of the Covid-19 pandemic, including the topic of smart meter rollouts. So before we enter into the new year, we’re taking a look at what lies behind us and outlining which positive resolutions are worth making for metering point operators in 2022.

For many marketers, the implementation of a customer data platform (CDP) is one of the most important projects of the year. But, what’s so special about a CDP? And what benefits does SAP CPD offer? I answer these questions in my blog post.

The term augmented reality (AR) is certainly familiar to most people. However, it is often conflated with virtual reality. And that is reason enough to provide you with an overview of this topic. In my blog post, I explain what it is AR can do, how it works and how it is possible to link virtual objects to objects in the real world.

Regulatory requirements, changing customer expectations and increasing complexity pose new challenges for existing financial transaction systems. Using approaches based on artificial intelligence (AI) can optimise this significantly.

The German Federal Network Agency published adjustments to the MaKo 2022 on 1 October 2021 (part 1) and 15 October 2021 (part two). These changes cover three areas in particular: EDIFACT data formats, XML data exchange and decision tree diagrams. We explain what this means in detail in our blog post.

There are some key success factors that companies should consider in the design and implementation of personalisation projects to guarantee that they are both efficient and highly effective. In this blog post, I reveal five of these factors and show you what really matters.

There are enormous differences in the procedures for processing claims related to property and liability and those for granting health insurance benefits. What both areas have in common, however, is that prevention is always better than payouts. In this blog post, we show what prevention looks like in the context of both health insurance and composite insurance.

Diversity, accessibility and inclusion – big concepts we now encounter almost every day. Reason enough to take a look back – and forward – to consider different inclusion initiatives within the IT industry. In my blog post, I talk about current developments and personal experiences and show how accessibility, diversity, and inclusion can work.