adesso Blog

Tedious searches through software documentation are a thing of the past! With PSLifeGPT, we use Generative AI to make the extensive documentation of in|sure PSLife available directly in the chat. Our intelligent chatbot combines cutting-edge RAG technology with the power of Large Language Models to deliver precise and well-founded answers with source references. In this blog post, we will show you how this works in detail.

The shortage of skilled workers has pushed IT managers to look for ways to automate processes. This is so they can reduce their employees’ workloads, while also aiming to increase user satisfaction. An increasingly popular option – especially in the IT and/or enterprise service management environment – is to use chatbots. This blog post will discuss the added value of ServiceNow’s chatbot solution, which is called Virtual Agent.