adesso Blog

The customer service of the future in the insurance industry will be based on fast, seamless and personalised interactions. Thanks to digitalisation and AI, insurers will be able to support their customers around the clock and across all channels. In our blog post, we show how automated processing and proactive communication can optimise the service experience to meet the increasing demands of customers.

Insurers are also modernising with cloud providers such as Amazon, Microsoft and Google. Global usage has increased thirteenfold since 2010. By 2025, revenues are expected to grow by 20 per cent to US$825 billion. In Germany, growth is estimated at 20 per cent. The use of cloud environments is standard, 'cloud first'. What are the challenges facing companies and how can they be tackled effectively?

AI has been the megatrend of recent years. No company, no trade fair, no provider can do without this magic word. And yet, when it comes to insurance companies, I see a clear reluctance to use these methods in practice. In my blog post, I show how TrustworthyAI makes the use of artificial intelligence in the insurance industry safe and efficient.

The first two parts of my blog post dealt with the general opportunities and challenges of AI, specific applications of generative AI and AI in the various phases of the customer journey. In the third and final part, I take a closer look at the future developments of AI in the insurance sector.

Imagine an insurance company decides to modernise its entire IT landscape. The technology is ready, the plans are drawn up, and yet the project encounters unexpected obstacles. The reason? No, not the poor preparation phase this time. The human factor. In this blog post, I highlight the human aspects of IT transformations in the German insurance industry and show why they often mean the difference between success and failure.

This is the first part of my three-part blog post on the role of artificial intelligence (AI) in the insurance industry. In this first part, I focus on the general opportunities and challenges of AI as well as specific applications of generative AI. The focus is on marketing and sales.

In a world where technology is advancing relentlessly, the various insurance intermediary professions need to adapt the way they work in order to stay relevant. But how do insurance intermediaries feel about this new technology? I answer this question in my blog post.

GenAI is now discussed in almost every customer conversation. This raises the questions: "Is the insurance industry ready for GenAI?" as well as "How do I go about launching a GenAI project?" We want to shed light on both these questions.

Customer identity and access management is used to control a user's digital access and manage their data. As a rule, the main focus here is on regulatory aspects. In my blog post, I would like to show you that it is also worthwhile for insurance companies to deal with this topic in terms of the user experience.